Shipping Policy
At Markety Africa, our shipping system is designed to bring fresh market goods from local vendors directly to your doorstep in the fastest and most reliable way possible. We understand that customers value both speed and product quality, so our logistics process is built to ensure efficiency from the moment an order is placed until it is delivered.
This policy explains how delivery works, expected timelines, and how shipping fees are calculated.
Fast Delivery From Market To Door
Our shipping model is built around a simple idea: reduce the distance between the market and the customer without losing the authenticity of local trade.
Once an order is placed:
- A trained shopping agent purchases items from local markets
- Products are carefully selected based on quality and freshness
- Items are packaged securely for transport
- Orders are handed to delivery partners for dispatch
- Customers receive real-time updates until delivery is completed
This system ensures that customers receive market-fresh goods without needing to visit crowded marketplaces themselves.
Delivery Times
Delivery time depends on order placement time, location, and market availability. We aim to deliver as quickly as possible while maintaining service quality.
Same Day Delivery
Orders placed before 12:00 PM are eligible for same-day delivery in supported service zones.
Same-day delivery is ideal for:
- Fresh groceries
- Household essentials
- Urgent personal or business needs
- Time-sensitive market purchases
Eligibility depends on market stock availability and operational capacity within your area.
Standard Delivery
Most orders within active service zones are delivered within:
3 hours
This is our standard fulfillment timeframe and applies when:
- Items are readily available in nearby markets
- Traffic conditions are normal
- Delivery routes are optimized
- No major operational delays occur
Customers are provided with estimated delivery windows during checkout so expectations remain clear.
Delivery Fees
Shipping fees are calculated fairly based on real operational factors. Instead of using a fixed price for all deliveries, Markety uses a dynamic system to ensure pricing reflects actual delivery effort.
Fees Are Calculated By:
Distance
The distance between the market location and the customer’s delivery address is a key factor. Longer distances require more time, fuel, and coordination.
Order Weight
Heavier or bulkier orders may require additional handling, larger transport capacity, or special packaging, which may affect delivery cost.
Shared Batching
To make delivery more affordable, multiple nearby orders may be grouped together in a single delivery route. This helps:
- Reduce transport costs
- Improve delivery efficiency
- Lower fees for customers
- Reduce traffic congestion
When batching is possible, customers may benefit from reduced delivery charges.
Delivery Transparency
We believe customers should always know what to expect before completing an order. For every purchase, users can view:
- Estimated delivery time
- Final delivery fee
- Service availability in their area
- Order tracking updates
- Delivery status notifications
This ensures full transparency throughout the entire shipping process.
Our Commitment
Our shipping policy is built to support a simple promise:
Fresh market products delivered quickly, safely, and transparently.
By combining local shopping agents, optimized logistics, and smart routing systems, Markety ensures that customers enjoy the convenience of modern delivery while still benefiting from the freshness and authenticity of traditional African markets.