At Markety Africa, protecting the privacy of our users is a fundamental part of the trust we are building. We understand that customers, vendors, and partners share personal information with us in order to use our platform, and we are committed to handling that information responsibly, securely, and transparently.
This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it protected while you use our services.
Information We Collect
To provide a reliable marketplace experience, Markety may collect certain personal and technical information when you use our platform.
Personal Information
We may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Payment details
- Account login credentials
This information helps us verify users, process transactions, and ensure accurate delivery of goods and services.
Device Information
We may also collect technical information including:
- Device type
- Browser information
- IP address
- Operating system
- App usage activity
- Location data when permission is granted
This helps us improve performance, enhance security, and provide a smoother user experience.
How We Use Your Data
We use collected information to operate the platform effectively and improve the services we provide.
Process Orders
Your information allows us to:
- Confirm purchases
- Assign shopping agents
- Coordinate deliveries
- Verify transactions
- Provide order updates
Without this data, we would not be able to complete marketplace transactions efficiently.
Improve Service
We analyze usage data to better understand how users interact with the platform so we can:
- Improve website performance
- Simplify user experience
- Fix technical issues
- Develop better features
- Personalize services
Prevent Fraud
We use security systems and monitoring tools to detect suspicious activity and reduce risks such as:
- Unauthorized payments
- Fake accounts
- Vendor misuse
- Identity fraud
- Delivery disputes
This helps create a safer environment for everyone.
Communicate Updates
We may use your contact details to send:
- Order confirmations
- Delivery notifications
- Account alerts
- Customer support messages
- Important policy updates
Users may also receive optional promotional messages where legally permitted.
Data Protection
Your privacy matters to us, and we take strong measures to protect your personal information.
We use:
- Secure data encryption
- Restricted internal access
- Protected payment systems
- Fraud detection tools
- Secure cloud storage infrastructure
Only authorized personnel can access sensitive information, and access is limited strictly to what is necessary to perform business operations.
We continuously review our security systems to reduce the risk of unauthorized access, misuse, or data loss.
We use secure encryption and restricted access to protect your information.
Third-Party Services
Some parts of our platform may rely on trusted third-party providers for services such as:
- Payment processing
- Delivery management
- Analytics
- Cloud hosting
- Customer communication
These providers only receive the information necessary to perform their services and are required to maintain appropriate privacy protections.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate details
- Request deletion of your data
- Limit certain data processing
- Withdraw marketing consent
We aim to give users greater control over how their information is used on our platform.
Policy Updates
As Markety grows, this Privacy Policy may be updated to reflect changes in our services, legal requirements, or security practices. Any major updates will be communicated through the platform so users remain informed.